Prisim Award – Press Release
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Prisim Award – Press Release

Cooperation, Inquiry, Vision and Learning

Fraser Health Authority’s Jim Pattison Outpatient Care and Surgery Centre, and coach Lori- anne Demers of the Demers Group, transform the medical services model!

Contact: Lori-anne Demers
Phone:1-(888) 746-3991
Cell: 403-818-7363
When the Jim Pattison Outpatient Care and Surgery Centre was founded, the organization held fast in its vision to create a learning community grounded in partnership and a culture of caring. Lisa Chu (site director and project lead) and senior leadership knew this would be an enormous undertaking as the vision entailed developing a unique service model that would deliver patient care in a highly collaborative manner. To be effective, leaders, physicians, physiotherapists, pharmacists as well as nurses, porters and lab technicians must all work together to transcend old models and deliver a truly collaborative approach as a unified team.

As any organization can attest, having the vision is one thing, implementing it is another. This is where the Demers Group comes in.

The Jim Pattison Outpatient Care and Surgery Centre reached out to Master Certified Coach Lori-anne Demers to develop and implement a coaching initiative which would encourage and support new behaviors, integrate the learning, and co-create a working model ensuring the organization’s vision become a living reality. With the tenacious cooperation of Allan Lund (an organizational development consultant who co-facilitated and supported the integration of it) the initiative grew into a series of six-day training programs focused on the fundamentals of personal power, coaching conversations and cultivating this continuous learning as a community.

“The impact has truly been profound” says Lori-anne Demers. “Not only are there coaching conversations between leaders and team members, departments and colleagues, there are also coaching conversations between staff and patients! Front-line responsibility and accountability are evident throughout the facility as employees feel empowered to take on issues and seek solutions serving better patient care and co-creating a better place to work.” In fact, when a major crisis crippled a key department in another facility, the staff sprang into action and literally transformed themselves and their operation to take on the patients and services that could no longer be conducted at the other facility. Commenting on the remarkable improvements, one employee noted, “Our colleagues were surprised, not only at our new way of doing business, but also our energy and our attitude.”

Jim Pattison Outpatient Care and Surgery Centre and the Demers Group’s efforts were further acknowledged on February 21, 2013 by the International Coach Federation when they received the ICF Prism Award. The Prism Award is bestowed on organizations that have demonstrated “the highest standard of excellence for companies that have implemented coaching programs for culture change, leadership development, organizational productivity and performance improvement,” according to ICF President Janet Harvey.

Transforming the medical services model into a collaborative learning community and implementing coaching conversations with patients certainly qualifies.The Demers Group works with organizations committed to staying true to their original purpose and who choose to create the kind of corporate culture that breathes life into their people, vision and purpose.


If you’d like more information about this topic, or to schedule an interview with Lori-anne Demers, please call her at 1 (888) 746-3991 or email

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Prism Award Event Photos:
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